Money Back Guarantee policy
Money Back Guarantee covers most transactions on STELLA ITALIANA. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.
For all the details of how eBay Money Back Guarantee works – what's covered, what's excluded, and what buyers and sellers need to do – please read our full policy.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable). Items with obvious signs of use. Any item not in its original condition, is damaged or has missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a one of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
Shipping
You will be responsible for paying for your own shipping costs for returning or exchanging your item through no fault of our own. Or we can provide you a label for return shipping and deduct costs from your refund. Shipping costs are non-refundable.
We will deduct from your refund the costs to ship your item initially if your product was sold with free shipping. Your refund will be minus the cost we paid to initially ship your order plus return mail costs. This applies to orders that don't fit or you simply don't like or are otherwise unwanted.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.